Uttar Pradesh has become the first state in the country to roll out the ambitious “Twitter Seva” project, and in one go 122 Twitter handles were unveiled in the state capital. Director General of UP police Javeed Ahmad said that in the coming days, this service would be integrated with the “Dial-100″ project which is slated to be launched in October.

Elaborating on the services, Rishi Jaitly (VP-Asia-Pacific, Middle East and North Africa), informed that before the UP Police, this service was being used by the Ministry of Railways, Ministry of External Affairs, Ministry of Telecom, Corporate Affairs Ministry and the telecom industry. It is also being used by the Bengaluru police.

• The idea behind the service was to “provide the UP police, among other things, strengthening of its primary relationship with the citizens by providing fast, efficient and real time response to complaints . The UP police so far had just a Twitter handle which was activated a few months back and has some 46,000 followers.

• The state police force, which is the biggest in the world, has been at the receiving end for spiraling crime and poor law and order but the police has received some good reviews for its proactive action on complaints that were posted on its Twitter handle.