The Telecom Regulatory Authority of India or TRAI has asked all telecom companies to keep subscribers informed of all important stages of data usage. The mobile subscribers can activate or deactivate internet service on their mobile phone by calling or sending an SMS to a new toll free number 1925 from next month on wards. TRAI has taken this step as it received large number of complaints from customers that mobile operators were keeping the process of deactivation very complex to earn extra revenue.
TRAI has mandated the telecom operators to provide toll free number ‘1925’ from September 1 to activate or deactivate mobile internet service either by making a call on the number and following instruction or by sending a SMS. Customers can send SMS to 1925 by writing ‘START’ to activate and ‘STOP’ to deactivate the service. Telecom operators will have to immediately reply to customer about status of activation and deactivation of their service.
TRAI
- TRAI was established on February 20, 1997 by an Act of Parliament to regulate telecom services and tariffs in India. Earlier regulation of telecom services and tariffs was overseen by the Central Government.
- TRAI’s mission is to create and nurture conditions for growth of telecommunications in India to enable the country to have a leading role in the emerging global information society.
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