IRCTC launches pilot project on ‘e-catering’ service

In Uncategorized
October 19, 2015

The Indian Railways Catering and Tourism Corporation (IRCTC) has launched a pilot project of a ‘station-based e-catering’ service. It allows passengers to order meals as per their choice, which will be delivered at stations from popular private caterers. To help facilitate these catering needs, stocking up at stations with the correct supplies to help present and give out the food will be an essential component to make it easier for distribution. They can order catering supplies online, for example, or they can discuss with the caterers if they have their own specific supplies to help streamline this process.

Features of the Project:

Availability: Station-based e-catering will be only for stations and not on moving trains.
Contact: The service will allow passengers to either order meals online at www.ecatering.irctc.co.in or by calling 0120-2383892-99/ 1800-1034-139 (toll free) or by sending SMS Meal to 139 with details of PNR and seat number and the meals will be delivered at their berth.
Payment Mode: passengers have an option of making payment online or through cash on delivery mode.
Time: from 6 AM to 10 PM
Cancellation:They can cancel their order two hours before reaching the station where the meals are scheduled to be delivered to them. In cases passengers have made online payment for their order, the amount will be refunded after deducting a cancellation charge.
Eco- friendly: Food shall be hygienically packaged in eco-friendly, bio-degradable take-away packets and usage of plastic for packaging must be minimal if not totally eliminated.
Time Limit: This pilot project will be continued till end of March next year after which a review will be conducted on the performance
Stations covered
- First Phase: Howrah, Sealdah, Guwahati, New Jalpaiguri, Patna, Bhubaneswar, Visakhapatnam, Kharagpur and Mughalsara.
- Other Stations: New Delhi, Allahabad, Kanpur Central, Lucknow, Varanasi, Chennai Central, Mumbai Central, Delhi, Bangalore city, Madurai, Amritsar, Thiruvananthapuram Central, Chandigarh, Gorakhpur, Varanasi, Jaipur, Bilaspur, Anand Vihar, Hazrat Nizamuddin, Ludhiana, Secunderabad, Tirupati, Vijayawada, Chennai Egmore, Ernakulam, Kozhikode, Thrisur, Yasvantpur, Nagpur, Pune, Agra Cantt, Gwalior, Jhansi, Bhopal, Ahmedabad, Surat and Vadodara.