CBDT has launched the ambitious e-nivaran facility for online redressal of taxpayers grievances related to refunds, ITRs and PAN among others as part of its initiative to reduce instances of harassment of the public when it comes to complaints related to the I-T department.
- An exclusive e-nivaran (electronic resolution) link has recently been activated on the e-filing portal of the department https://incometaxindiaefiling.gov.in where taxpayers can register their complaints through their personal computer systems and receive a special PIN number on their registered mobile and email, as their unique number to keep track of the issue.
- The e-nivaran module will work on the lines of the internet-based Income Tax Returns (ITRs) filing system and taxpayers can register all complaints related to delay in refunds, filing of e-returns, Tax Deducted at Source (TDS), PAN issues, and those pertaining to their Assessing Officer (AO).
- People who do not have a Permanent Account Number (PAN) but have some problem in connection with their I-T case can also use the e-nivaran facility. Documents can be uploaded in a PDF format and clubbed as a ZIP file. A special space has also been provided for grievance description along with furnishing of details like mention of the Assessment Year or the Financial Year .
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Address, postal PIN code, mobile number and email are mandatory fields to be filled up. The e-nivaran form is also expected to be provided at the Aaykar Sampark Kendras (ASK) , located in over 300 cities, in a physical form which will later fed into the system by tax officials.
