A software tool – known as the Online Tappal Management System- for the convenience of people launched by the Andhra Pradesh state Regional Transport Authority, Vijayawada. The state Government of Andhra Pradesh have introduced the system at RTA, Vijayawada, Gudivada and Nandigama as a pilot project and can be adopted at other offices of the state Government after being tested for sometime. In most cases, locating applications is a time consuming process and at times, they even gets misplaced in different sections. Easy processing is the objective.

The online tappal management system has been introduced to streamline the functioning of different sections, thereby ensuring a better and effective service to the applicants. The queries filed through RTI (Right to Information), NOC (No Objection Certificate) applications, court orders, dealers’ grievances, head office orders have been brought under the new system. Soon after a document is obtained, the RTA employees will assign an exclusive file number to the applications.

The respective section officer, administration officer, RTO and senior authorities would get an alert in the inboxes of their office domain and an SMS in their cell phones too. At the end of the day, a report on number of applications received, processed and cleared can be obtained. The system also stipulates the timeframe for processing applications as the respective supervisor or officer of the section concerned will get a reminder as an SMS alert two days before the deadline. If the employee fails to clear the application, he or she will be held responsible. The software was developed in 10 days and it is a cloud-based application.